It started in Mt. Vernon

Yesterday was a long one.   But two very good things happened at the end of the day.   The first started with Printer Problems... Friday, a work day.  Saturday would be eight more hours, so there was no end of the week buzz.  We are short handed.  That's just how it is.  We used to have three or four people.  Yesterday, and alot of days now, two.       The printer in our area was on it's second day of not working.  "No connection to the network."   I spent three hours with two different Techs on the phone.  My boss spent two hours as well.  Promises to "escalate" the call to a higher level Tech, and get a call back, went unfulfilled.  Our software is licensed, and our computers and printers are largely blocked from us doing anything to try to fix them.     About 1PM, I called them back.  This was my second call.  A nice lady named Sara, in India, tried to help me....