It started in Mt. Vernon

Yesterday was a long one.  But two very good things happenned at the end of the day.   The first started with Printer Problems... A Friday, a work day.  Saturday would be eight more hours, so there was no end of the week buzz.  We are short handed.  That's just how it is.  Our business is slow.  Partly because of the time of the year, and, just because.  We used to have three or four people.  Yesterday, and alot of days now, two.       The printer in our area was on it's second day of not working.  "No connection to the network."   I spent at least three hours with two different Techs on the phone.  My boss spent at least two hours as well.  Promises to "escalate" the call to a higher level Tech went unfulfilled.  Our software is licensed, and our computers and printers are largely blocked from us doing anything to try to fix them.     During the second call, a nice young l...